Privacy Policy
LAST UPDATED · 29 SEPTEMBER 2026
This Privacy Policy explains how Paiteq Private Limited, HD-101(A), WeWork Salarpuria Symbiosis Park, Bengaluru, Karnataka 560077, India (“SeatLayer”, “we”, “us”), collects, uses, shares and protects personal data when you use our website, dashboard, apps and services.
1. Who we are
We are the controller of personal data we collect about our own users and website visitors, including account, billing, support, sales and analytics data.
When an event organizer uses SeatLayer to sell tickets, the organizer is the controller of the data of their buyers and attendees, and we process that data on their behalf under our Data Processing Agreement. If you bought a ticket from an organizer, please contact them about your data. We will help them respond.
2. Information we collect
- Account information: name, email address, workspace and team role.
- Billing information: billing name and address, tax ID if provided, invoice email and payment references. Card details are handled by our payment providers and are not stored by us.
- Customer data: information organizers collect from their buyers and attendees through SeatLayer, such as name, email, phone number, answers to booking questions, orders, tickets and check-in status.
- Communications: messages you send us by chat, email or our contact form.
- Device and usage information: IP address, browser and device details, approximate location (city and country) and error reports.
- Analytics: with your consent, pages visited, clicks and device type. We also record basic account events, such as sign-up and purchases, without your email address.
- Business contact information: name, work email, role and company from public or business sources, used to contact businesses about SeatLayer.
We do not sell personal data, and we do not use customer data for advertising or to train AI models.
3. How we use information
| Purpose | Legal basis |
|---|---|
| Providing and operating the service | Performance of our contract with you |
| Processing customer data for organizers | The organizer's instructions |
| Billing, tax and accounting | Legal obligation |
| Security and preventing fraud and abuse | Legitimate interests |
| Analytics in your browser | Consent, which you can withdraw at any time |
| Understanding how the service is used | Legitimate interests |
| Customer support | Performance of our contract, or your request |
| Contacting businesses about SeatLayer | Legitimate interests; you can object at any time |
4. How we share information
We share personal data with these categories of recipients:
- hosting and infrastructure providers;
- payment processors, including the payment provider an organizer connects for purchases from that organizer;
- an analytics provider, only with your consent;
- customer support and email tools.
Organizers can see the providers that process customer data on our behalf in their dashboard under Settings → Data protection, and anyone can request the list at hello@seatlayer.io. We may also disclose information where required by law, and in connection with a merger, acquisition or sale of assets, in which case this policy continues to apply.
5. Where data is stored and international transfers
Customer data is stored in Germany. Uploaded files and error reports are stored in the Asia-Pacific region. Requests may be processed in the data centre nearest to the user. Our team is based in India, and some of our providers are in the United States.
When we transfer personal data from the European Economic Area, the United Kingdom or Switzerland to a country without an adequacy decision, we use the European Commission's Standard Contractual Clauses (with the UK Addendum where required), or the EU–US Data Privacy Framework where the recipient is certified. You can ask us for a copy of these safeguards.
6. Data retention
We keep personal data only as long as needed for the purposes described in this policy:
| Data | Retention period |
|---|---|
| Account information | While your account is active, and deleted within 30 days of a verified deletion request |
| Customer data | While the organizer's workspace is active, or until the organizer asks us to delete it |
| Billing records | As long as required by tax and accounting law |
| Security records | A few days |
| Error reports | Up to 90 days |
| Email and webhook delivery records | 30 days |
| AI assistant conversations | 30 days |
| Backups | 7 days |
7. Your rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal data, and to restrict or object to its processing. Where we rely on consent, you can withdraw it at any time. To make a request, email hello@seatlayer.io. We respond within one month. You also have the right to lodge a complaint with your local data protection authority.
Deleting your account
These steps apply to your SeatLayer account, including the SeatLayer app on Google Play and the App Store, which uses the same account.
- Sign in at app.seatlayer.io, go to Settings → Your profile → Delete your account, enter your account email, then confirm using the link we email you (valid for 24 hours).
- Or email hello@seatlayer.io from your account email address with the subject “Delete my SeatLayer account”.
We verify each request and complete it within 30 days. You can cancel the request from Settings during that time.
We delete your name, email address, profile, preferences and team memberships, and sign you out on all devices. Orders, tickets and check-in records belong to the organizer and remain in their workspace. We keep billing records as required by law. If you are the only member of a workspace with active events, pending orders or paid credit, we will contact you before completing the deletion.
To delete an entire workspace, the workspace owner can email the same address.
8. Cookies
We use cookies and similar technologies. Analytics cookies are used only with your consent. See our Cookie Policy for details.
9. Security
We use appropriate technical and organisational measures to protect personal data, including encryption in transit and at rest, passwordless sign-in and access controls. No method of transmission or storage is completely secure. If a personal data breach affects you, we will notify you and the relevant authorities as required by law.
10. Children
SeatLayer accounts are for people aged 18 or over.
11. Changes to this policy
We may update this policy from time to time. We will post changes on this page and notify account owners of material changes before they take effect.
12. Contact us
For privacy questions or requests, email hello@seatlayer.io.
Paiteq Private Limited, HD-101(A), WeWork Salarpuria Symbiosis Park, Bengaluru, Karnataka 560077, India.