Legal
Cookie Policy
LAST UPDATED · 13 NOVEMBER 2026
This Cookie Policy explains how SeatLayer uses cookies and similar technologies, such as browser storage, on seatlayer.io and our dashboard.
1. What cookies are
Cookies are small text files stored on your device by a website. Browser storage works in a similar way. They let a site remember information such as your sign-in or your preferences.
2. Cookies we use
| Name | Category | Purpose | Duration |
|---|---|---|---|
__Host-sm_session | Strictly necessary | Keeps you signed in | 30 days |
sl_privacy | Strictly necessary | Stores your cookie choice (a copy is kept in browser storage) | 6 months |
sl_region | Strictly necessary | Marks a visit from outside the EEA, the UK and Switzerland, where analytics may start before you choose. Holds no identifier | 1 day, renewed on each visit |
sl_signed_in | Functional | Remembers that you are signed in to the dashboard, so seatlayer.io does not ask about analytics. Holds no identifier | 30 days |
| Browser storage | Preferences | Remembers display settings you choose | Until cleared |
| Support chat | Functional | Set only when you open the support chat | Set by the chat provider |
ph_…_posthog | Analytics | Measures site and product usage | Up to 1 year |
sl_gclid | Ad measurement | Records which Google ad brought you here, so we can tell which ads lead to sign-ups | 90 days |
sl_msclkid | Ad measurement | Records that one of our Microsoft ads brought you here, so we can tell which ads lead to sign-ups. Never sent to Microsoft | 90 days |
sl_src | Sign-up source | Records how you first found us (the site or search engine that sent you, the first page and any campaign tag), so we can see which channels lead to sign-ups | 90 days |
In the EEA, the UK and Switzerland, analytics cookies are used only if you choose “Allow analytics”. Elsewhere they are used unless you choose “Reject”. If your browser sends a Do Not Track or Global Privacy Control signal, we treat it as “Reject” and do not ask. Rejecting them does not affect the service.
sl_gclid is set only when you arrive from one of our Google ads. In the EEA, the UK and Switzerland it is set only if you choose “Allow analytics”. Elsewhere it is set when you arrive, unless your browser sends a Do Not Track or Global Privacy Control signal. Choosing “Reject” removes it. sl_msclkid follows the same rule for our Microsoft ads.
sl_src follows the same rule: in the EEA, the UK and Switzerland it is set only if you choose “Allow analytics”; elsewhere it is set on your first visit, unless your browser sends a Do Not Track or Global Privacy Control signal. It stores no IP address and is never sent to anyone else. Choosing “Reject” removes it.
3. Managing your choices
You can change your choice at any time. You can also block or delete cookies in your browser settings, but blocking strictly necessary cookies may stop parts of the service from working.
4. Organizer websites and hosted pages
The SeatLayer seat map that organizers embed on their websites does not set cookies. It uses browser storage only to keep your selection during checkout. The organizer's website may use its own cookies, covered by its own policy. Ticket and check-in pages hosted by SeatLayer do not use analytics cookies. Our documentation site does not set cookies.
5. Changes
We may update this policy from time to time. Changes will be posted on this page.
6. Contact us
Questions about cookies: hello@seatlayer.io. See also our Privacy Policy.